While we do our best to ensure that you have an amazing experience with [Store Name], we understand sometimes things don't quite work out. We are 100% committed to ensuring your satisfaction with your order.
When it comes to refunds, you have two options:
Cash Refund: We offer 100% cash refunds for any/all item(s) in your order. Your refund will be processed to whatever payment method you used when placing your order.
Store Credit: We offer store credit equivalent to any and all item(s) in your order.
Return Shipping: Please note that you will be responsible for any and all return shipping costs. You will not be responsible for return shipping costs if the item you are returning is damaged.
Contact our support via firstname.lastname@example.org to begin your refund or return process.
Hint: Decorry is not responsible for returns until they reach our Distribution Center. Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in-transit. Without proof of receipt and delivery, Decorry will not issue store credit for your returns.